Epicater Inc.

Toronto, Ontario, Canada

Effective date: January 1 2025

Last updated: January 10 2026

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## 1. Introduction

Epicater Inc. ("Epicater," "we," "us," or "our") respects your privacy and is committed to protecting the personal information we collect and process. This Privacy Policy explains what information we collect, how we use it, the circumstances under which we may share it, and the choices available to you. It applies to information collected through our website, our corporate catering services, and our communications with you, including SMS/text message communications.

We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

## 2. Information We Collect

We may collect the following categories of personal information:

- Contact information, such as your name, business name, email address, mailing address, and mobile phone number.

- Account and order information, such as catering orders, delivery details, dietary preferences, billing information, and service history.

- Communications, including messages you send to us and records of our correspondence with you (email, phone, and SMS).

- Technical information, such as IP address, browser type, and usage data collected automatically when you visit our website.

## 3. How We Use Your Information

We use personal information to:

- Provide, manage, and improve our corporate catering services;

- Process and fulfill orders, deliveries, and account management;

- Communicate with you about your orders, account, and service updates;

- Send SMS/text messages related to scheduling, order confirmations, delivery coordination, reminders, and customer service, where you have consented to receive them;

- Respond to your inquiries and provide customer support;

- Comply with legal and regulatory obligations.

## 4. SMS / Text Messaging

By providing your mobile phone number and opting in, you consent to receive SMS/text messages from Epicater related to your account, orders, deliveries, scheduling, reminders, and customer service.

- Message frequency varies based on your account activity and interactions with us.

- Message and data rates may apply, depending on your mobile carrier and plan.

- To opt out at any time, reply STOP to any message. You will receive a confirmation and no further messages, except as required to complete a transaction already in progress.

- For help, reply HELP or contact us using the details in Section 9.

- Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

## 5. How We Share Information

We do not sell your personal information. We may share personal information only in the following limited circumstances:

- Service providers and vendor partners who perform services on our behalf (such as catering vendors fulfilling your orders, payment processors, delivery logistics, and IT/communications providers), and only to the extent necessary to provide those services.

- Legal and compliance purposes, where required by applicable law, regulation, legal process, or governmental request.

- Business transfers, in connection with a merger, acquisition, or sale of assets, subject to the protections of this policy.

As stated in Section 4, mobile opt-in and SMS consent data is never shared with any third party for any purpose other than delivering the messages you have requested.

## 6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, to provide our services, and to comply with our legal, accounting, and reporting obligations. When personal information is no longer required, we securely delete or anonymize it.

## 7. Security

We maintain reasonable physical, technical, and administrative safeguards designed to protect personal information against loss, theft, and unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

## 8. Your Rights and Choices

Subject to applicable law, you may:

- Request access to the personal information we hold about you;

- Request correction of inaccurate or incomplete information;

- Withdraw consent to certain uses of your information, including SMS communications (see Section 4);

- Ask questions or make a complaint about how we handle your personal information.

To exercise any of these rights, contact us using the details below.

## 9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Epicater Inc.

Attn: Privacy Officer

600-77 Bloor Street West, Toronto, Ontario, Canada. M5S 1M2

Email: [info@epicater.ca]

Phone: +1(416)900-5598

You also have the right to make a complaint to the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca, https://www.priv.gc.ca.

## 10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Changes are effective when posted on this page.